Our Product Promise

1. We want your LocalTap to work

Every LocalTap is prepared and programmed specifically for your business. Before an order ships, we make reasonable efforts to verify that the programmed NFC destination is functioning correctly.

If your LocalTap does not work as described, contact us and we will help you troubleshoot the issue. If we determine that the unit itself is defective, damaged, or was incorrectly prepared by LocalTap, we will provide a replacement at no additional charge.

2. No return shipping for defective units

If we confirm that your LocalTap is defective or was incorrectly produced, you will generally not need to ship the original unit back to us.

We may ask you to provide photographs, a short video, or complete a few simple troubleshooting steps so that we can identify the problem before sending a replacement.

Once the issue is confirmed, we will manufacture and ship a replacement unit to you at no additional product cost.

3. Troubleshooting comes first

Many NFC or link-related issues can be fixed remotely without replacing the physical LocalTap.

For example, if your phone successfully opens your LocalTap page but one of the links on that page is incorrect, outdated, or needs to be changed, the hardware itself is working and a replacement unit is usually not necessary.

Our support process may include confirming phone compatibility, checking the tap location, testing the NFC destination, or helping correct an associated webpage link before determining that the hardware needs replacement.

4. When we will replace your LocalTap

We will provide an appropriate replacement when we confirm that a problem resulted from a defective product, shipping damage, or an error made by LocalTap during production or programming.

Examples may include:

• The NFC tag does not function after reasonable troubleshooting.
• The product arrives physically damaged.
• You receive a different product, color, or quantity than you ordered.
• LocalTap programmed the unit incorrectly despite receiving the correct information from you.

5. When a replacement is not normally covered

Complimentary replacement generally does not apply when the LocalTap itself is functioning correctly and the issue results from:

• A change of mind after the order enters production.
• An incorrect business link or other information supplied by the customer.
• A business changing its website, social media account, booking page, or other destination after purchase.
• Loss of the product.
• Damage caused by misuse, accidents, improper storage, or unauthorized modification.
• Normal cosmetic wear that does not affect functionality.

If the issue involves a link that needs to be changed rather than defective hardware, please contact us so we can determine whether the destination can be updated without replacing the physical product.

6. Change-of-mind returns

Because LocalTap products are prepared and programmed for an individual business, we generally do not accept returns or exchanges simply because you changed your mind after the order has entered production.

If you need to cancel or change an order, contact us as soon as possible at hello@getlocaltap.com . If production has not started, we will make reasonable efforts to accommodate the request.

7. Link and Hub updates

Changing a destination link does not normally require replacing or returning your LocalTap.

For example, if your Instagram account, booking page, website, menu, or other destination changes, the request may be handled through our Hub update service instead.

Each Hub ID currently includes one complimentary link update within 14 days of purchase. After that, link updates are $9 per Hub ID per request unless otherwise stated at the time of purchase.

8. Refunds

Our goal is to solve product problems through troubleshooting or replacement whenever reasonably possible.

In circumstances where LocalTap cannot provide an appropriate working replacement, or where a refund is otherwise required by applicable law, an eligible refund will generally be issued to the original payment method.

9. Orders we cannot fulfill

If LocalTap is unable to manufacture or fulfill your order, we will contact you using the information provided at checkout.

If we cannot complete the order, the affected portion of the order will be canceled and refunded.

10. Your legal rights

Nothing in this policy is intended to limit any rights or remedies that cannot legally be limited under applicable law. Where applicable law provides additional rights, those rights will apply.

11. Need help?

If something is not working correctly, email hello@getlocaltap.com with your order number and a short description of the issue.

We will first try to solve the problem remotely. If the LocalTap itself is defective, we will work with you to make it right.