Shipping Policy

1. Processing time

Every LocalTap unit is programmed for your specific business before it ships, so orders are not shipped same-day. Most orders are programmed and handed to the carrier within 3 business days of payment and receipt of your business details (name, address, and destination links).

2. Carrier and delivery estimates

Orders ship via USPS. Typical delivery within the continental United States takes 5 business days after the order ships, depending on the service level selected at checkout. Delivery estimates are provided by the carrier and are not guaranteed by LocalTap.

3. Shipping area

LocalTap currently ships within the United States. If you need delivery outside the United States, email hello@getlocaltap.com before ordering to confirm availability.

4. Shipping cost

Shipping cost, if any, is calculated and disclosed at checkout before you complete payment.

5. Tracking

You will receive a tracking number by email once your order ships.

6. Address accuracy

You are responsible for providing a complete and accurate shipping address. LocalTap is not responsible for orders delayed, misdelivered, or returned due to an incorrect address provided at checkout.

7. Lost or damaged in transit

If your order arrives damaged or does not arrive within a reasonable time after the carrier's estimated delivery window, contact hello@getlocaltap.com with your order number so we can file a claim with the carrier and arrange a replacement or refund as appropriate.

8. Contact

Shipping questions can be sent to hello@getlocaltap.com.